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Help & information
FAQS
Payment Forms and Insurance
Do you take my insurance?
We do not accept any insurance plans.However, if your insurance plan includes out-of-network benefits, you may be eligible for partial reimbursement of your visit fees. We are happy to provide a superbill or necessary documentation to assist with your claim submission.Please check with your insurance provider for details on your out-of-network coverage.
We also offer discounts to: Pre-Existing Patients, Medicare Patients and Tricare Patients.
Why you do not take other insurances.?
We use Direct Medical Care which refers to a healthcare model where patients pay their healthcare provider directly for services, rather than going through insurance.
What are the advantages of Direct Medical Care?
- Transparent Pricing - No surprise bills—fees are clear and upfront; Often more affordable for those without insurance or with high deductibles.
- Improved Access - Easier scheduling with same-day or next-day appointments. Direct communication via text, phone, or email with your provider or staff.
- Longer Appointments - More time with your doctor—visits often last 30 -120 minutes instead of the typical 0-15.
- Personalized Care -Greater focus on preventive care, chronic condition management, and your individual health goals.
- No Insurance Hassles - Avoids complex billing, denials, and paperwork.
- Cost Predictability - Often structured as a monthly membership with unlimited visits and services included.
What payment forms do you accept?
We accept electronic payments only. You will receive a secure “click and pay” invoice via email, allowing you to pay using any major credit card, debit card, or by entering check information for ACH withdrawal.
We also accept Zelle and wire transfers.
For safety and security, we do not handle cash at our office.
We also accept Zelle and wire transfers.
For safety and security, we do not handle cash at our office.
Program Discounts and Refunds
Do you require advanced payment ?
Our programs are discounted because services are bundled and require prepayment.
We also offer discounts to: Pre-Existing Patients, Medicare Patients and Tricare Patients.
We also offer extended payment plans with the following terms:
12-month installment plan: Additional 15% added to the program cost6-month payment plan: Additional 10% added3-month payment plan: Additional 5% added All plans include a non-refundable $200 administrative fee for program setup.
12-month installment plan: Additional 15% added to the program cost6-month payment plan: Additional 10% added3-month payment plan: Additional 5% added All plans include a non-refundable $200 administrative fee for program setup.
Can I cancel my enrollment?
You may cancel at any time—no questions asked.
If you cancel, you will be refunded the unused portion of your program after deducting:
A $200 non-refundable administrative feeThe standard (non-discounted) rates for any services or visits already providedExample:If you enrolled in the Seven Pillars of Brain Health program ($6,890) and completed:The Comprehensive Evaluation ($840)The Treatment Plan Visit ($410)Your refund would be calculated as follows:$6,890 – $840 – $410 – $200 = $5,440.00 refunded
If you cancel, you will be refunded the unused portion of your program after deducting:
A $200 non-refundable administrative feeThe standard (non-discounted) rates for any services or visits already providedExample:If you enrolled in the Seven Pillars of Brain Health program ($6,890) and completed:The Comprehensive Evaluation ($840)The Treatment Plan Visit ($410)Your refund would be calculated as follows:$6,890 – $840 – $410 – $200 = $5,440.00 refunded
When will I receive my refund?
You will receive your refund within 5 working days after we have received your cancellation. We will refund your money using the same payment method you originally paid with. To cancel please call 305-515-3030 or email: billing@MariaBrain.com.
Are my labs and imaging included on your programs?
Our programs include only the visits and testing provided by our physicians and staff, whether conducted in-person at our facilities or via telemedicine.
External services, such as laboratory tests and imaging, will be performed at a facility of your choice. These services may be covered by your insurance, depending on your plan.
Please note:Insurance coverage varies, and some services may not be covered in part or in full. Any resulting out-of-pocket expenses are your responsibility.
External services, such as laboratory tests and imaging, will be performed at a facility of your choice. These services may be covered by your insurance, depending on your plan.
Please note:Insurance coverage varies, and some services may not be covered in part or in full. Any resulting out-of-pocket expenses are your responsibility.